A: There is no deductible on the program. All parts and labor are covered 100%.
A: At the end of your Pre-Authorization call, you will receive a unique Pre-Authorization code which we suggest you keep on file.
A: No. All services must be performed at a licensed service facility. This is to ensure proper documentation as well as the workmanship of all the services performed on your vehicle. See your Warranty Forever® agreement for detailed maintenance requirements.
A: Manufacturers only require a minimum level of services and will often times state this in the owner's manual. Your driving conditions and environmental conditions will often times demand additional service work be performed to keep your vehicle performing at peak levels. You are only required to perform the minimum services outlined in your owner's manual but we strongly encourage you to follow our k dealership's recommendations when being offered additional services.
A: No, not exactly. The technicians themselves obtain these certifications. The facility itself is not certified, however, businesses with a high level of commitment to ASE (75 percent of service personnel certified) are entitled to a special Blue Seal of Excellence® recognition from ASE. You will sometimes see this logo displayed inside the facility waiting area.
A: Although you are required to have all repairs performed at the Jim Browne Automotive dealership of choice, if you are 150 miles, or more, away from any Jim Browne Automotive dealership, you may take your vehicle to any licensed repair facility to have your repair work completed. You may call us at 1-800-810-8458 for assistance or you may contact any one of the Jim Browne Automotive Service Departments for details. Please remember, all out-of-state repair service must be pre-authorized or the repairs performed by an outside dealer will not be accepted.
A: It is required that you maintain the vehicle with a Jim Browne Automotive dealership of choice, or a pre-authorized facility in accordance with the Manufacturer's Recommended Maintenance Schedule or every 6 months or 7,500 miles, whichever comes first. To check to see the maintenance required for each particular make and model, please click here: Edmunds Recommended Maintenance. See your Warranty Forever® agreement for complete details. If you have any further questions, please contact any one of the Jim Browne Automotive Service Departments or a Claims Specialist at 1-800-810-8458.
A: One of the advantages to taking your vehicle to a licensed repair facility is that if an ASE certified technician is not the individual working on your vehicle (say, for an oil change), they are still available to assist and oversee that the maintenance is being performed properly, and to the manufacturer's recommended specification.
A: Often times you may find a printable version at the manufacturer's website or you can have us do the research during your service visit. Also, you may use the Edmunds Recommended Maintenance schedule as an alternative resource. If you have any further questions, please contact any one of the Jim Browne Automotive Service Departments or a Claims Specialist at 1-800-810-8458.
A: Proper maintenance to any mechanical component is the best preventative measure in reducing future breakdowns. The Manufacturer of your vehicle understands their mechanical components best, and is the reason we ask that you use their guidelines.
A: Claim specialists are available Monday - Friday 8 a.m. to 8 p.m. and 9 a.m. to 5 p.m. EST on Saturday to answer all of your questions.
A: You are required to perform every Manufacturer's Recommended Maintenance with your Jim Browne Automotive Service Department or a facility which has been pre-authorized. You may call us at 1-800-810-8458 and PRE-AUTHORIZE any maintenance service to be performed while you are traveling. If you need assistance with this, you may also contact any Jim Browne Automotive Service Department for details.
A: Towing and rental car coverage is not provided by your Warranty Forever® Contract. However, if you purchased an extended service contract, your extended service will most likely provide that coverage for you.
A: If you are more than 150 miles away and unable to return to your Jim Browne Automotive Service Department, you must pre-authorize each time you go elsewhere. This is only so we may properly assist you. We will guide you to ensure that you perform the recommended factory maintenance on your vehicle, so you do not void your Warranty Forever® Program. Warranty Forever® has been provided to you at no cost and your only responsibility is to maintain your vehicle according to the manufacturer's maintenance guidelines.
A: No, all repairs are paid by National Warranty Administration Network (NWAN) by credit card. Please be sure that all repairs are authorized prior to the repair being completed. All unauthorized repairs will not be covered.
A: No, however we strongly recommend it. ASE technicians are certified through a national non-profit organization to ensure the technician's competency in many areas of the automotive industry. Repair establishments with at least one ASE technician are permitted to display the ASE sign. Motorists should look for facilities that display the ASE Blue Seal of Excellence® logo.
A: Recommended maintenance will need to be performed when your indicator signals you for maintenance, but cannot exceed a routine oil change frequency of every six (6) months or 7,500 miles, whichever comes first. See your Warranty Forever® agreement for complete details. If you have any further questions, please contact a Claims Specialist at 1-800-810-8458.
A: Contact Jim Browne Automotive. We will handle it from there! If you have any questions that you would like to ask us directly, you may call 1-800-810-8458 and speak with a Claims Specialist.
A: Any repair facility or dealership that employs ASE (Automotive Service Excellence) technicians. ASE technicians are certified through a national non-profit organization to ensure the technician's competency in many areas of the automotive industry. Repair establishments with at least one ASE technician are permitted to display the ASE sign. Motorists should look for facilities that display the ASE Blue Seal of Excellence® logo.